Reach the right inbox
Billing
billing@lawvault.org
Receipts, invoices, refunds, plan changes.
Privacy
privacy@lawvault.org
Data access, deletion, GDPR/CCPA requests.
Legal
legal@lawvault.org
Subpoenas, terms questions, partnership inquiries.
Security
security@lawvault.org
Vulnerability reports — see our responsible disclosure below.
Common questions
Hours & location
Support hours
Mon–Fri · 9am – 6pm CT
Response times outside hours: same business day for urgent issues.
Headquarters
Austin, Texas
We're a small team building software, not a law firm.
Responsible disclosure
Found a security issue? Email security@lawvault.org with a description and reproduction steps. We'll acknowledge within 24 hours and aim to remediate within 7 days for critical issues. We don't currently run a paid bug bounty, but we publicly credit researchers (with permission) on our security page.
Service status
For real-time uptime, incident reports, and scheduled maintenance, visit status.lawvault.org. If the wizard or signing flow is failing for you specifically but the status page is green, please email hello@lawvault.org with your browser, OS, and a screenshot of the issue.